Geooh Support Forum

General => Support => Topic started by: KD on January 26, 2018, 06:06:54 PM

Title: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on January 26, 2018, 06:06:54 PM
Hello,

I have recently downloaded Geooh and I'm having problems using it offline and using the wherigo function.

I am a premium member of geocaching.com and I have downloaded the mapforge maps for offline use. It seems to work when "live," the search function works and the caches appear on the map. When using the offline list I saved using the Geooh app I can only see the caches in list form and I would like to see them all at the same time on the map. Is there a button somewhere I haven't discovered to move from list to map view?

With the wherigo, I seem able to download it in geooh - I get asked if I want to download it and then see the download bar loading up to 100%, but then when in wherigeooh it says there is no cartridge downloaded. The cartridge is however on my phone in the directory I linked to, and in the ordinary wherigo app the same cartridge will download and play. Is this a directory problem? If so is there an idiots guide how to sort it please.

Thanks,
KD
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on January 26, 2018, 07:45:56 PM
Thanks for the message.

If you mean you can't see a list on the map, then try the buttons on the bottom bar of the list. Going from left to right they are Delete, Distance Sort, Filter, Map, and Add. It's the map button that will show the list on a map.

If you mean seeing multiple lists on a map, for now, you can only see one list at a time on the map. A future version of Geooh may let you select multiple lists to show, but for now only one. This may be a paradigm shift in thinking compared to other apps. Geooh's forte is allowing multiple offline lists to exist and you selectively work and display a particular list you are interested in. Older apps forced you to just have "one" list or database.

For WheriGeooh, there is a brown button near the top right of the screen with an up arrow that will display the cartridges you've downloaded into the directory you specified in Settings. You select one there to open. Just downloading a cartridge doesn't open it automatically for you to play. Since you can have multiple cartridges downloaded and saved, you'll appreciate having a place to see and resume games from previously downloaded ones. See the screen shots attached.

Let me know if that helps.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on January 27, 2018, 06:50:48 AM
Thanks that's helpful. I had actually pressed the brown button for the wherigeooh a few times yesterday but it didn't find any cartridges. However, to-day when I tried it they were there. Odd, still, it all seems ok now so many thanks. Now to try Geooh in the field  :)
KD
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on January 27, 2018, 08:22:31 AM
Good to hear! If you have any other problems, please come back for more help.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on January 27, 2018, 11:41:08 AM
Just an update having used Geooh this afternoon for a couple of caches. I really like the intergrated wherigo player, the fading compass and the ability to press on the distance section on the map and get the blue line navigating to the cache.

I did find it quite sluggish though, (offline use and wherigo). I would often have to wait for it to respond - would get a "Geooh is not responding what do you want to do" pop up box. I'd select wait and then a few seconds after that it would usually do what had been asked. Also, some of the buttons just didn't respond at all and I'd have to back track using my phone keys to close pages/boxes - e.g. after uploading my saved logs I clicked on finish, but nothing happened at all. I pressed it two or three times, waiting a good while in between, but had to use my phone keys to backtrack out of it. It also took ages to find the GPS in wherigeooh, and then sometimes updated position quickly, other times to took ages for both wherigeooh and caches.

Overall I really like Geooh, but the sluggishness and non responsive buttons are frustrating,
KD
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on January 27, 2018, 04:21:19 PM
I can understand frustration for slowness at times. What phone and version of Android do you have? Geooh uses several advanced components of Android and is doing things in the background to make it a feature rich... unfortunately, sometimes that can slow things down.

Do you experience the same when using Geooh for regular caches? If it consistently is with the wherigo player, I can focus more attention there to see if some improvements can be made.

Thanks for the feedback.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on February 01, 2018, 06:55:12 AM
I have a Huawei 9 and version 7 of android.
Went out yesterday with a friend who uses a GPS, finding some trads. Geooh was very slow to catch up with where I was and we had found the caches using her GPS before it caught up and said I was for e.g. 10ft away. It also continued to be slow to respond to requests intermittently with the "Geooh is not responding what do you want to do" pop up box appearing.
Unfortunately this makes it unreliable to cache with which is such a shame as I like the format, :(
Is there any way of improving the response time?
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on February 01, 2018, 07:38:05 AM
Hmmmm, that phone should work fine given the specs and Android version. I've use way less capable phones for years. In fact, I've experienced the opposite where Geooh usually found caches quicker than a friend's GPS or iPhone.

Do you know if the cell network was poor when you experienced the issues? You usually see a progress bar line at the top of the screen when Geooh is busying doing something like accessing the network. Do you experience any problems when on wifi?

Were you using Live map or an offline list? How many caches were in the list showing on the map? Do the problems only occur when displaying the map? Do the problems mostly occur when waking the phone and app after being paused?

The next 8.7 version of Geooh tries to reduce network usage when showing the map. It is scheduled to be released before the weekend. I'll be interested to know if that helps any. Let me know the answers to the above and then we'll see if the new version improves the performance.

Thanks for taking the time to communicate!
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on February 01, 2018, 01:12:14 PM
I was using an offline list of 69 caches, not sure what the signal was like, I'll check next time I'm out. Had about 10-12 caches max and 1-2 at the least showing on the map. I'd get a whirring circle then the pop up box when it wasn't responding. The non responding happened on the map and when looking at the description for e.g. and trying to navigate out of it.
Thanks for letting me know about the next version, I'll download and see what happens with that. Fingers crossed.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on February 01, 2018, 04:22:14 PM
One thing to try if you've downloaded the caches via Full mode (PQs, Bookmarks, and GPX), you can go into airplane mode to see if that improves things. If it does, then it's pointing to a cell network issue. If you performed a Search in Lite mode to get the list, then later whenever you look at a cache on the map, Geooh will try to download full information about the cache (logs, etc) from the network. Lite is good to speed up initial downloads and reduce your daily Groundspeak limit on caches, but later if the network is bad, there will be delays as the app attempts to get more information.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on February 01, 2018, 05:50:58 PM
OK, I'll try that. I downloaded the full cache info so it shouldn't have been trying to look for anything.
Thanks.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on February 10, 2018, 08:11:34 AM
Went out caching again with the updated version and it worked perfectly :) Very happy with now :)

Couple of questions -
Is it possible to delete a single cache from a downloaded PQ, if so how?
Is it possible to save caches for offline use from the map view in the app rather than downloading a PQ, if so how?

Many thanks.
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: Geooh Support on February 10, 2018, 11:23:05 AM
Fantastic and good to hear! I was going to ask if the new release helped.

Yes, you can delete single caches from any list. Tap the trash can on the lower left in a list to turn on delete mode. Then tap the red circle button for a cache (or swipe right on the right) to delete.

And yes you can save caches from the map to a list. On the map tap the drawer button on the lower right of the map. This will open the drawer to see a list of caches on the map. Then tap the Options button at the bottom of the list. Select "Save to list" and choose where you want the caches to go.

See the attached screen shots for better visuals. Let me know of any other questions or issues!
Title: Re: New user - caches not showing on offline map and wherigo download problem.
Post by: KD on February 10, 2018, 03:48:12 PM
That's great, very clear instructions, many thanks for all your help. Next step, using it for a whole days caching rather than a short caching trip :)